Refund Policy

Last updated 2026-09-11 · Adlessio — Lexlam Electronics of Brazil

Summary

Right of withdrawal

Adlessio is purchased off-premises. Article 49 of Brazil's Consumer Protection Code gives you 7 calendar days from purchase confirmation to withdraw, with no need to justify and at no cost.

Within that window the refund is full, including any fees we charged.

Consumers in the European Union

Directive 2011/83/EU grants a 14-day right of withdrawal. By subscribing you agree that performance starts immediately; you may still withdraw within the period, with a refund proportional to the unused term.

After the withdrawal period

Past the 7 (or 14) days we review each request individually. We refund in full when:

• the service was unavailable for a material period through our fault;
• there was a duplicate charge or an amount different from what was contracted;
• a renewal was charged without the 7-day notice we promise;
• a defect prevented use and we could not fix it within a reasonable time.

We refund pro rata for the unused term when:

• you cancel after an automatic renewal you did not intend to keep;
• there was a material change to the Terms that you did not accept.

Situations that do not qualify

• Dissatisfaction with the share of ads blocked, after the withdrawal period — the 7-day free trial exists precisely so you can assess this before paying.
• Sites that detect blockers and restrict access: that is the site's decision, not an Adlessio fault.
• Incompatibility with a browser version no longer supported by its vendor.
• Breach of the Terms of Use leading to account termination.
• Requests made more than 12 months after payment.

Even in these cases, write to support: we would rather fix the problem than lose a customer.

How to request

1. Email [email protected] with the subject Refund, or open a ticket in the customer panel.
2. Give the account email and, if you have it, the payment reference.
3. Briefly describe the reason — within the withdrawal period this is not required.
4. We acknowledge receipt within 2 business days.

We require no phone call, no paper form and run no retention script — the request is processed as soon as it is confirmed.

Refund timelines

The time between approval and credit depends on the financial institution, not on us. Once approved, the request leaves on the same business day.

Effect on access

A full refund ends Pro access immediately; the account returns to the Free plan and your data remains.

A pro-rata refund keeps access until the end of the term actually paid for.

Cancelling without a refund

You can turn off automatic renewal at any time in the customer panel, at no cost and without requesting a refund. Access continues to the end of the paid term and simply does not renew.

Contact

[email protected] — we reply within 2 business days for Pro subscribers.